Warranty Information

WARRANTY POLICY

We stand behind the gear and brands we sell. However, sometimes things slip through the cracks, and manufacturing issues occur. If you purchase a product from AQ Outdoors and it fails to perform, please use the guide below and we’ll work through the process with you.

Manufacturer’s warranty terms and periods vary, so our experienced staff will guide you through the process and come up with a solution.

All shipping costs for warranty items are the customer’s responsibility, except in cases where the manufacturer covers the cost.

Supplier Direct Warranties

While our staff are super knowledgeable and helpful, it's often easier and faster to get in touch with the origional product supplier for many warranty concerns. Please use the following links to submit your warranty request directly with the supplier or manufacturer.

Brands

  • Aqua Bound / Bending Branches
  • Astral
  • Badfish
  • BCA
  • Conflunece (Dagger, Perception, Advanced Elements, Wilderness Systems)
  • Gearlab Outdoors
  • Jackson Kayak
  • Karakoram
  • Level Six
  • MSR
  • Old Town
  • Scotty
  • Werner
  • AQ Outdoors Assisted Warranties

    We understand how frustrating it can be when your new gear just doesn't hold up as expected. We're here to help! If you were unable to submit your claim directly with the manufacurer using the links above, please use the following form submission link to get your warranty started. We processes warrranty claims each Wednesday and will get in contact with you as soon as we have begun your work on your claim.

    Submit Your Warranty Claim Here

    Contact us

    Can't find what you're looking for? Drop us a message and we'll get back to you as soon as possible.

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